The landlord’s domain

It’s always crazy busy when you’re trying to find a home in Singapore. You’re whisked off to apartment after town house after condo and before long, they all blur into one. The pressure builds to find something quickly because you have limited time in your serviced apartment. Finally, when you do find a place that (more or less) meets your needs, within a very short space of time you’re signing a lease document. The ink barely dries on the contract before your shipment arrives.

However, if you can find a spare moment between sorting out Starhub and SP Services, it’s well worth making the effort to fully document any existing damage – however slight – in your new home. And at the risk of sounding particularly paranoid, try and have a third party present to any conversations you have with your landlord about the condition of the premises.

We had a pre-inspection last week and it was disappointing to see the owner try and hold us accountable for pre-existing damage. However, we were fortunate that our relocation agent had taken loads of photos of the apartment before we moved in. Not only did he take shots of individual rooms, but he took extra pictures of all the existing damage. Stains on curtains, cracked tiles, discoloration of the sinks and basins – you name it, he filmed it, labelled each file with a clear description of the photo and burned them onto a CD for us.

Thanks to him, we were able to find the photos from three years ago highlighting the damage in all its glory. There’s nothing like photographic evidence to finalise a dispute!

One thing that never occurred to me was to fully check the state of the curtains. They were just there, hanging over the windows and the ones that needed to be opened were opened, and the ones that didn’t stayed prettily tied up with a sash. But unbeknownst to us, those decorative drapes had been baked by the sun for the last 15 years and were falling apart. When we took them down for dry cleaning, the laundry lady rang up to say the fabric was rotten and they’d fall apart if she tried to clean them. At this point I’m not sure whether we’ll have to foot the bill for new curtains, despite the fact that they’re older than my firstborn child. Whatever the case, I’m kicking myself for not being more thorough when we moved in.

When we moved to Singapore the first time, the apartment we rented was filthy and the owner wouldn’t have it cleaned. I spent about 14 frantic hours scrubbing mould from the cupboards the day before our shipment arrived and I swore I would never do that again.

This time I asked for the house to be professionally cleaned but the landlord assured me they’d leave it spotless when they moved out. I insisted but my protests fell on deaf ears. When we did our final inspection before signing the contract, the place was grubby and it was apparent that no particular effort had been expended to clean the place.  I was livid and I made sure that the owner, her agent, my agent and the relocation agent were aware of the dirty tissues left in drawers, stray socks and sticky stuff that was splattered all over the cupboards.

And so I lost another day to cleaning someone else’s mess the day before our container arrived. So when the landlord asked me if I was going to organise professional cleaners before we moved out, I had to bite my lip so I didn’t laugh out loud.

The first time you move to Singapore, knowing what your landlord’s expectations are can take some figuring out. Some are brilliant and happy to maintain their property but in our case, we’re expected to return the apartment in a much better state than when we rented it.

As there is no Residency and Tenancy tribunal here and landlords hold a substantial deposit, it’s daunting and difficult to know what rights you have here, as a tenant. For a little self-preservation, I’ve found the following has helped in our situation:

  1. Taking photographs of every single room in the house and detailed close-ups of marks/scratches/dents, no matter how trivial the damage appears to be.
  2. Keeping emails/text messages or any other form of communication that transpires between you and the agent for the duration of your lease.
  3. Ask the landlord to have the place professionally cleaned before you move in. Otherwise, if the house isn’t up to scratch when you sign the contract, make a point of it in front of both agents and the owner. We’re leaving the house much cleaner than the way we received it and this will definitely be pointed out at checkout.
  4. Are they going to polish the marble floors? If not, take note of any scratches, marks and chips. Also, check for cracked tiles in the wet areas and look up! Is anything amiss on the ceiling or around the light fixtures?
  5. From when your contract starts, you have 30 days to point out any repairs that the owner should make right. Otherwise the liability will fall onto you. Highlighting everything – preferably in writing – is a good start so you’ve got a record of your requests.
  6. If the landlord organises something to be delivered and the contractor causes damage to walls etc, take photos and send them to your agent immediately. We were held accountable for damage that the fridge deliveryman had apparently caused, but thanks to our photos, we could prove that the dent in the door frame was actually there well before we – and the fridge – moved in.
  7. Keep a journal that records the date and time of requests for repairs to be made and the name of the repairmen who show up.
  8. Have friends who are lawyers!

Anyway, to keep things fresh, we’ve moved onto the battle of the leaky water hose. It flooded the floor from the day we stepped foot on the property and after multiple requests to have it fixed, it got dumped in the “too  hard” basket and she turned off its water supply. It’s our problem now, it seems, to get it fixed properly before checkout. Another day, another issue. Can’t wait for tomorrow’s problem to surface!


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s